Mediation and Conflict Management are confidential processes in which conflicting parties voluntarily meet with an impartial Mediator. The Mediator, a neutral third party, will assist the parties to work towards their own resolution of the conflict.
As a rule, people are not taught how to handle their conflicts. As a result, relationships end, or are never what they could have been, had they been able to successfully resolve some, usually minor, dispute. Mediation and Conflict Management provide the opportunity for persons to be in a safe setting with a neutral party and have a conversation. One of the main reasons that these processes are so successful is that the parties have the chance to freely and safely discuss feelings and the issues. Since a Mediator is trained to handle emotional situations, feelings and emotions are not only allowed, but encouraged. As the emotions are addressed and processed, the issue itself can then be approached and result in a mutually agreeable resolution. Mediation and Conflict Management, therefore, are empowering processes for the participants.